Refund Policy

At Painter Parties, we value your business and want to ensure a smooth and fair booking experience. Our refund policy applies to all party rentals and event planning services.

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Deposits

• Non-Refundable: All deposits are non-refundable. Deposits secure your date, equipment, and/or planning services.

• Credit Option: If you cancel within our cancellation window (see below), your deposit may be applied to a future booking within 12 months.

Cancellations by Client

• 14+ Days Before Event: Refund of any payments made (minus deposit).

• 7–13 Days Before Event: 50% refund of payments made (minus deposit).

• Less Than 7 Days Before Event: No refund will be issued.

Cancellations by Painter Parties

• If we must cancel your booking due to unforeseen circumstances (e.g., equipment issues, staff emergencies), you will receive a 100% refund, including your deposit.

• We may also offer to reschedule your event at no additional cost.

Weather Policy (Outdoor Rentals)

• Unsafe Conditions: If weather makes setup unsafe (e.g., high winds, heavy rain), we may cancel or reschedule at our discretion.

• Client Choice: If you choose to cancel due to weather, your deposit will be applied as a credit toward a future booking within 12 months.

Refund Processing

• Approved refunds will be issued to the original payment method within 7–10 business days.

• Credits will be issued in the form of a booking voucher or account credit.

Event Planning Services

• Custom Work: Payments for event planning services are refundable only if canceled at least 30 days before the event.

• Non-Refundable Items: Any third-party vendor fees already paid on your behalf are non-refundable.

No-Show Policy

If the client is not present at the agreed delivery/setup time and cannot be reached, no refund will be issued.

Refund Policy last edited October 2, 2025